FAQ / Help Centre
Hi Vis Safety
Who is Hi Vis Safety?
Hi Vis Safety is an online distributor of Forcefield Protective Clothing and Gloves. We are a Canadian company headquartered in Mississauga ON.
We offer free shipping on all orders (minimum order $49), 60 day hassle-free returns, and secure payments through Shopify’s PCI DSS compliant payments system.
Returns, Exchanges, and Refunds
How do I return my item?
We do have a 60 day hassle free return policy.
You can start your return here.
After you fill out the forms you will receive a Canada Post label and instructions on how to send it back to us.
How can I exchange my item?
At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.
Here’s what you need to do:
1. Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!)
2. Complete this Return Request Form . You will receive a Canada post return shipping label and instructions on sending the goods back to us.
3. You’ll be refunded to your original method of payment once the return is received.
* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team at firstname.lastname@example.org before placing your new order. One of our representatives will be happy to help you out.
When do I get my refund?
You will be refunded the purchase price of your returned items to your original payment of method once the return is received.
Refunds may take 5-7 days to show up on your statement.
You can start your return here.
Masks & Respirators
Please note, due to the nature of the product all sales on masks and respirators are final sales, no returns. Thanks for your understanding.
Estimated arrival time
How long until I receive my order?
We strive to ship out every order within 24 hours of receiving it, there may be delays during high volume periods (sales/holidays). Orders are shipped out via Canada Post and generally take 2-7 days to arrive depending on your location.
If your order cannot be shipped within these times we will reach out to let you know ASAP.
Discounts and Sales
Do you offer discounts on bulk purchases?
For Hi Vis Clothing
We offer a5% discountfor purchases of10 or more pieces per styleand a10% discounton orders of50 or more pieces per style.
For Safety Gloves
We offer5% discountfor orders of12 pairs or more per styleand10% discounton orders of120 pairs or more per style.
These discounts will be automatically applied to the price of the item in your cart prior to checkout. If you think a discount should be applied but hasn't please contact us prior to checking out.
Do you have discount codes?
Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at the checkout screen.
Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment.
Minimum Order Policy
$49 Minimum Order Policy
Can I place an order less then $49?
We offer free shipping on all orders, however in order to make this economically feasible all orders must be at least $49 (before discount code is applied).
If you are having trouble getting to the $49 minimum we would recommend you try something out and take advantage of our 60 day hassle free return policy if you decide you aren't able to use the product.